Each such incident will be dealt with on a case by case basis:

Generally: Just call us before, if you’d like to have an item returned and/or exchanged. Full terms will be discussed directly with a live representative.

Did your order arrive damaged?
If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise as examination by the carrier’s inspectors may be necessary.

USPS Shipments:
If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us.

UPS Shipments:
Should damage occur in a UPS shipment, notify UPS immediately at 800-PICK-UPS and then contact us.