New kitten owners frequently panic if the kitten develops diarrhea.  If you have any concern, question or would like to have your puppy seen immediately simply call either the store (718) 258-2342 or (718) 252-7877.  You can always get in touch with someone 24 hrs a day for emergencies.  Most of all do not panic, and remember that all of us involved want to insure that the transition period from our store to your home is a smooth one, and that your experience as a kitten owner is a happy and enjoyable one.

   All of this information and detailed explanation is provided to you for your protection, to prevent you from accumulating astronomical veterinarian bills that may be considered unreasonable by the NYS law and thus not reimbursable.

   Puppy Paradise has a list of veterinarians that are able to help you with any medical problems that arise within the first nine months of adjustment.  If using these veterinarians Puppy Paradise will be billed directly for any medical problems, as a service to you, so that there will be no out of pocket expenses for illnesses that may occur during this time period.  This does not include accidental injuries.

   Puppy Paradise is always there to assist you with all your pet needs.  If any problems arise please feel free to call our store during store hours, and someone will be happy to assist you with any questions or problems you may have.  If this is an emeggency and you need immediate assistance during store hours call the store.  If this is a medical emergency and it is after store hours you can call us at -------------24 hours a day.  Please only use this number if it is an emergency!!

2 Week Hereditary Defects Guarantee

   If your kitten has any debilitating defects such as: F.I.P., Heart Murmur, Kidney Disorder, Liver Disorder or anything that would cause a health problem for your pet.  You are entitled to a replacement puppy.  In the case of Hip Dysplasia or Patella Dislocation, we require an x-ray to be sent along with a written report from the examining veterinarian.  A slight heart murmur or Patella Luxation (Grade #1 or #2) does not qualify for credit unless the problem graduates to a Grade #3 or greater within the 2 weeks of guarantee time.

     There is no guarantee on any puppy for accidental death, injury, abuse, neglect, hypoglycemia, eye infection, colds-upper respiratory, fleas, worms, ear infection, dry skin, diet change or          eye.  We also cannot guarantee anything you can cure yourself with the help of a veterinarian or Puppy Paradise.

   Should your kitten need care as deemed fit by our veterinarian, you must first consult Puppy Paradise before you purchase any products from your veterinarian, as we may be able to provide you with the same treatment at a low cost or no charge to you.  Should you decide to purchase these veterinary products without prior approval from Puppy Paradise you will now assume all financial responsibility during your kitten's first visits.

The exact size and weight of a kitten are not guaranteed

   Purchaser accepts the responsibility on adhering to NYS general business law section #35B.  If purchaser has any claims Puppy Paradise must be notified no later than 3 business days following veterinarian findings and only within a year period following the sale of your pet.  This must be submitted to Puppy Paradise via Fax (718) 258-5654 or by mail only.  To insure proper documentation please note that phone calls are not acceptable.

   Puppy Paradise will forward to the purchaser the registration paper filed by the breeder or Puppy Paradise (such as CFA, or NCCAP) by mail within a period of 6 months from the date of purchase, providing that the kitten has been paid in full.  The registration paper will be issued and mailed to the person who is named as the purchaser unless the customer specifies otherwise.  If the customer does not receive the registration paper within a 6 month period it is their responsibility to notify Puppy Paradise.  This notification must be submitted in writing via fax assumes no liability on papers received after 6 months.

Our Warranty

1. RETURN POLICY:  Purchaser shall within 10 days of purchase have the above described kitten examined by a licensed veterinarian to validate this warranty.  If a licensed veterinarian certifies in writing within 10 days from the date of your purchase that your kitten has Distemper, Hepatitis, Leptospirosis or F.I.P., the kitten may be returned and Puppy Paradise agrees at your option to issue credit or to deliver to the purchaser, immediately, if available, and no later than 30 days, another kitten equal to the original price, provided said kitten of original purchase and a veterinary examination certificate are returned to Puppy Paradise within 24 hours after said examination, and subject as follows.  Puppy Paradise reserves the right to withhold credit or exchange if another veterinarian of it's choice does not confirm diagnosis.  If it is your intention to return the kitten, your veterinarian should not provide any further immunizations or treatments for the kitten. Be assured  that all necessary care will be provided after consultation with our veterinarian upon the kitten's return to Puppy Paradise.

2. DEATH OF KITTEN:  From 2 weeks of the date of purchase Puppy Paradise warranties that if your kitten dies, ONLY as a result of any disease listed above in paragraph 1, Puppy Paradise will replace said kitten immediately, if available, and no later than 30 days with another kitten, equal to the purchase price without any additional cost to the purchaser, or presentation to Puppy Paradise of evidence including cause of death, as herein set forth, certified in writing by a licensed veterinarian in form satisfactory to purchaser, on presentation to Puppy Paradise.  If loss is due to any other cause, then the provisions of paragraph 3 shall apply.

3. THEFT AND/OR ACCIDENTAL DEATH:  Should the kitten die as a result of any accident or become lost by theft, or otherwise, at any time within the 2 week guarantee from the date of purchase, then we will help you pay for another Puppy Paradise kitten by permitting you to purchase a new kitten with an allowance of 10% of the original purchase price of the kitten being replaced.  Said allowance to be credited toward the purchase price of said new kitten.( IN NO EVENT SHALL PURCHASER BE ENTITLED TO A CASH REFUND).  In the event of lost or theft, the owner must place newspaper ads for 7 days to effect recovery and the police and S.P.C.A. must have been notified.  Any claims of loss must be substantiated to the satisfaction of Puppy Paradise and/or it's veterinarians.

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